Browse our student handbook to find answers to questions you may have about your online learning course. You'll also find study tips and additional resources in the handbook. Choose a main topic or go directly to a specific question. If you are not able to find the answer you're looking for in this handbook, please contact the Online Learning Support Staff.

Contact Information

Look here for our mailing address, and e-mail addresses and phone numbers for departments such as Online Learning Support, Registration Services, Advising, Technical Support, and Disability Accommodations.

Getting Started

1. How do I get started?
2. What kinds of courses do you offer?
3. When does my course start and end?
4. Will my online course require any classroom meetings?
5. How many online courses can I take at one time?
6. How do I purchase my textbooks?
7. What is a UW NetID and how do I set one up?
8. What are matriculated and nonmatriculated students?
9. Can I earn an undergraduate degree with UW Online Learning?
10. Can I use an online learning course to complete my undergraduate degree?
11. Will my online course affect my UW GPA?
12. Are University of Washington online courses accepted by other institutions?
13. Can online students use the UW libraries and other campus resources?
14. How do online students access library resources from off-campus?
15. Are online learning courses accessible to students with disabilities?
16. What are the technology requirements for online courses?
17. How do I report a change of address?

Materials

1. What materials will I receive with my online learning course?
2. When can I expect my materials?
3. I registered for a course with a video component, but I haven't received the video(s).

Assignments

1. How do I submit assignments?
2. What if my instructor is late in responding to my assignments?
3. May I submit multiple assignments?

Examinations

Please note: Not all online learning courses will have an exam. Refer to your course introduction for additional information. You can find the introduction by selecting Courses or Certificate Programs from the menu on the left and then browsing to the course.

1. How do I schedule/arrange for my exam?
2. When do I need proctor, and how do I go about locating one?
3. How do I get a proctor approved?
4. How do I arrange to have my exam sent to a proctor?
5. Why don't you e-mail or fax my exam to the proctor?
6. What do I need to bring to the exam?
7. What happens if I don’t appear for my testing date?
8. Can I reschedule my exam?
9. Can I use a computer to take my exam?
10. How can I view the results of my exam?

Grades

1. How is my course graded?
2. What is a CEU?
3. How do I change my course grading option from numeric to satisfactory/not satisfactory?
4. Does my instructor have to submit my final grade before my course end date?
5. How and when will I receive my final grade?
6. I need to finish my course by a certain date in order to graduate, receive a pay raise, apply for a job, etc.

Transcripts

1. How do I obtain a transcript?
2. How does my course appear on my transcript?

Extensions, Incompletes, Withdrawals

1. What happens if I can't complete my course on time?
2. What happens if I can't complete my course at all?
3. How do I withdraw from my course?
4. Will I receive a refund when I withdraw?

Additional Resources and Information

• Study Tips
• Netiquette
• Teleconference Bridge Instructions
• Disability Accommodation Services
• Family Education Rights and Privacy Act
• Libraries and Resources
• UW Education Requirements
• UW Rules and Regulations
• Teacher Certification Endorsement
• Academic Honesty Policy